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About us

About YHA

YHA believe in the power of travel and adventure. To connect people to each other, to nature and the outdoors, to culture and to heritage.

Hostelling makes travel and adventure accessible to everyone, everywhere. YHA operates over 150 sites throughout England and Wales — a community of shared spaces, open to all and for the benefit of everybody.

YHA provide inclusive adventures, in extraordinary buildings, in amazing places. They're proud to rank first globally for guest satisfaction. Yet they are much more than accommodation.

YHA are a leading social enterprise and a 90-year-old movement. A charity on a mission to enrich the lives of all, but especially young people, and improve physical health, mental wellbeing and life skills through the experiences they create.

They bring the adventure, for the first time, for a lifetime. By working with them not only will you feel the benefit, but you will help YHA continue to reach those who’d miss out without them.

Their people share a common purpose: to improve health, wellbeing, and life skills. Their culture is collaborative; they work together following core values and behaviours called HEART: Helpful, Efficient, Authentic, Respectful and Team-spirited.

Helpful
Helpfulness is about making life easier for other people, being hospitable and creating a pleasant working environment. It’s about great customer service in everything they do. It’s about being friendly, approachable and co-operative with colleagues.
Efficient
YHA is a charity. And they have a duty to make the very best use of their limited resources. Being efficient means being organised, thoughtful in decision making, hardworking and committed to improvement. It’s about involving the right people at the right time and giving them what they need to succeed.
Authentic
Being authentic combines the qualities of honesty, trustworthiness and transparency. It’s about being real, genuine, straightforward. When what you see is what you get, colleagues and customers can take confidence in that.
Respectful
It’s about treating others how they wish to be treated. It’s about inclusivity and equality. About taking care of their community. It’s about being professional. And adopting a spirit of generosity; valuing the time, energy, opinions, achievements and working styles of colleagues, volunteers and supporters.
Team-spirited
Their people values guide the behaviours that YHA believe will work best for them to deliver their overall business plans and create an environment that will encourage their people to carry out the best work they can.

 

YHA may be spread across two countries. And work in various towns and cities, on the coast, in remote rural spots or at National Office. Yet YHA is one team. And for the health and success of the team, they take individual responsibility, show personal leadership qualities, and collaborate towards their goals.

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If you would like to take a look at all of the opportunities Hays has to offer in the meantime, please visit hays.co.uk.

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