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Stevenage Borough Council

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Making Stevenage a Better Place for Everyone

The Making Stevenage Even Better Corporate Plan sets out the Council’s priorities for the next three years. It provides a framework for our thinking, decision-making and resource allocation in the shape of five priorities and three cross-cutting themes.

To ensure focus we have included the outcome that we want to achieve under each priority. By concentrating on outcomes, we can be transparent about the actions that we will take, and by doing so improve accountability and aid ongoing engagement and co-production with residents, partners, local businesses, and community groups.

The strategic priorities in the plan are underpinned by the Council’s Medium Term Financial Strategy and Capital Strategy. These key documents set out our financial priorities and commitments for the year and are reviewed annually. These are supported by a  number of Council Strategies and Policies within the Council’s Strategic Policy Framework. The Policies and Strategies with the Framework set out the Council’s position on a  number of important issues, including town planning; housing allocation; community safety; climate change; arts and leisure; and equality, diversity and inclusion.

Integral to the successful delivery of our priorities are our external partners. As a Council we have strong links with our partnership colleagues across the county, who each share in our ambition to collectively see Hertfordshire thrive.

Colleagues from District and Borough Councils, the County Council, and the Hertfordshire Local Enterprise Partnership are central to our ambitions to grow the economy, provide more affordable housing, tackle climate change, and invest in infrastructure such as roads, rail, schools and healthcare facilities. Through our links into the Hertfordshire Growth Board, the Hertfordshire Infrastructure Development Board, and the Hertfordshire Climate Change & Sustainability Partnership, we can continue to make strong representation to our partners for the benefit of Stevenage residents.

In partnership with the Stevenage Development Board, we will continue to deliver projects allocated £37.5 million funding through the Towns Fund. The Board includes members from public sector organisations, private businesses, not-for-profit organisations, government agency partners and more, and is a key component of the wider £1bn regeneration of Stevenage Town Centre.

Nationally and regionally, we will also continue to forge strong links with Government departments such as the Department for Business and Trade, the Department for Energy Security and Net Zero, the Department of Levelling Up, Housing & Communities, and the Department for International Trade, to ensure that we have a voice in the development of the local and national policy agenda.

We will continue to build upon the strong links that we have with educational institutions such as the University of Hertfordshire and North Herts College to make sure that we can jointly develop a skills and training package that fulfils our residents’ aspirations and makes a real difference to their futures.

We will continue to value and work collaboratively with local Voluntary, Charitable & Social Enterprise (VCSE) groups, such as the Citizens Advice (Stevenage), Mission 44 and many, many, more, in the acknowledgement that they make a meaningful difference to the lives of residents. We will continue to identify shared objectives and outcomes through the Stevenage Together Partnership to ensure that opportunities for collaboration are coordinated and utilised effectively.

To ensure that our approach to delivery of the Making Stevenage Even Better Corporate Plan is clear, each of the five strategic priorities and cross-cutting themes will be presented as a Plan on a Page (PoaP), please see Annex A. Each PoaP is underpinned by Key Performance Indicators (KPIs)and Milestones that we will use to monitor and track performance.

The first set of PoaP documents covering the period 2024-25 will be published in July 2024, and an example of More Social, Affordable & Good Quality Homes is included in Annex B. These will be reviewed annually, so that we can monitor delivery and make timely changes where required. This will be accompanied by the Council’s Annual Report which sets out the Council’s achievements for the previous year.

To ensure transparency and to keep residents up to date on progress, the KPIs and Milestones will be reported to the Council’s Executive and published on our website at the end of every financial quarter.

Our Values

We care passionately about our town and are committed to making a real difference to the lives of all our residents now, and into the future. Our approach is driven by our values. These guide and inform everything we do; delivering our services, making Stevenage a great place to live, working with our partners, and ensuring our Council is an inspiring place for our staff to work.

    As a Council we will:

  • Strive to deliver our services to the highest possible standards l Be open to feedback from others so that we can improve our performance
  • Make the best use of our personal strengths and acknowledging our development needs l Take responsibility for our own learning l Apply both skill and knowledge to our work l Learn from both positive and negative experiences

    As a Council we will:

  • Actively and respectfully listen to people in order to understand them and their views l Adapt our behaviour to help those we are working with l Present information clearly and in a way that people understand l Respect the views of others and consider the impact of our words and actions l Value diversity and treat everyone with dignity and respect

    As a Council we will:

  • Remain courteous, helpful and professional in our dealings with our customers
  • Demonstrate an understanding of who our customers are and why they matter
  • Do what we say we’ll do. Explain clearly what service can be delivered and be committed to seeing things through
  • Seek and act on customer opinion and feedback

    As a Council we will:

  • Seek and suggest new ways of doing things to improve service, value for money and performance l Be open to new ideas and suggestions l Take responsibility for finding solutions and better ways of working l Actively seek solutions to problems and see things through l Carefully consider any risks attached to proposed solutions l Encourage others to contribute ideas and to work with us to find solutions

    As a Council we will:

  • Actively contribute to team goals l Respect and value the contributions of others, particularly staff l Cooperate with other teams to provide excellent services l Share knowledge, experience and achievements with the team l Accept compromises in order to achieve shared aims

    As a Council we will:

  • Reduce bureaucracy l Work smarter and in a more agile way l Contribute to the development of simplified and straightforward processes and procedures l Identify and eliminating time consuming or wasteful practices l Think creatively about how tasks can be best achieved l Contribute to the identification of processes that may generate efficiency savings l Embrace technology where this supports increased productivity

Supporting Documents

Making Stevenage Better Equality, Diversity and Inclusion Strategy Plan 2022 - 2026

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