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About us

Diversity, inclusion & ethics

At Hotel Chocolat they strive to be a force for good, treating people fairly and treading lightly on the planet. They aren’t perfect but strongly believe in trying to do the right thing, leaving things better than they find them, and acting with a conscience. It’s been in their DNA from the start and their code of behaviour wherever they go, from London to Saint Lucia, Ghana, and around the world.

For them, being ethical is about doing the right thing, not just saying it, whether it’s making cocoa fairer for farmers, taking care of the environment, or just being straight with people.

People

At Hotel Chocolat, they treat each other with respect, equality, and grace. Their mantra? Be brave. Be kind.

This People Pledge is underpinned by their values of Originality, Authenticity, and Ethics. They encourage new ideas and fresh thinking and for each member of their team to bring your ORIGINALITY to work.

They want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.

Their commitment to being an ETHICAL business means they have a deep sense of fairness when it comes to the way we treat one another.

This applies during their recruitment process too. They are proud to be an Equal Opportunity Employer that positively celebrates a diverse and inclusive culture. They welcome people from all walks of life to join them, bringing their individuality to help the business reach our ambitious growth plans. They believe this is critically important to help create a place to work where everyone feels like they belong, can be themselves, and where all of our differences are celebrated.

Farmers

100% ethical cocoa – from the roots to the wrapper. Doing the right thing, not just saying it.

Hotel Chocolat works with farmers around the world in a way that adheres to the principles of their Engaged Ethics programme, and to our Cacao Sustainability Charter.

To learn more please visit - https://www.hotelchocolat.com/uk/engaged-ethics/our-farmers.html

The planet

Hotel Chocolat are constantly striving to minimise their environmental impact by engaging directly with their customers, team, suppliers and external experts.

Why? Because they care about our planet and want to leave it in a better state than we found it.

This requires a long-term approach. They’ve started putting this into practice already and will keep improving it, re-evaluating priorities as new science, materials, and technology come to light.

To find out more please visit - https://www.hotelchocolat.com/uk/engaged-ethics/our-planet.html

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