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About Hotel Chocolat

When the very first Hotel Chocolat shop opened its doors to guests in North London in 2004, it was the start of a revolution in British chocolate. Two entrepreneurs, Angus Thirlwell and Peter Harris were on a mission to make chocolate exciting again!

Since then, Hotel Chocolat has grown into one of the UK’s most loved chocolate brands!

Today they have 126 stores in the UK, as well as cafés, restaurants, outlets, and factory stores. Internationally they have their very own hotel on their working cacao farm in the Caribbean, and they have expanded into new markets in the USA, Japan, and beyond! Hotel Chocolat’s success is a testament to the incredible people who make up their Hotel Chocolat family. Every single individual from their retail stores, factory, distribution centre, and head office, plays an important and invaluable part in bringing happiness through chocolate.

As they approach the run-up to Christmas, we are looking for Seasonal Customer Service Agents to join their contact centre team at their Head Office in Royston! These roles are significant in helping them achieve their world-renowned customer service excellence through the busiest time of the year, so come and be part of the magic!

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