We believe that if you are happy and  healthy at work you’ll be able to focus on being brilliant and delivering our promises to our customers. We care and support your wellbeing by offering a health care cash plan, that gives you cash back on medical related costs; from optical to private consultations. Our  Employee Assistance Programme is accessible 24 /7 and offers a range of professional support and advice on everything from legal advice to counselling services.

We focus as much on your mental health as your physical health and we have joined the ‘Time to Change Wales’ initiative to end mental health stigma and encourage everyone to talk openly about mental health. Together, we have developed a wellbeing group and co-created a strategy linked to the ‘five steps to wellbeing’ to help you stay in tip top shape whilst you’re working with us.

We know that you have a life outside work. That’s why we’ve got a number of lifestyle friendly policies that support you and your family.

Many people work flexibly with us, so if you ask, and we can make it work for the business, then we’ll put it in place. Our ways of working ensure we deliver for the business, the team and the individual so that we can deliver to our customer and colleagues can respond to life’s unplanned events!

We have been working carefully and considerately throughout the COVID pandemic and have opted to trial working as part of our mission to future proof colleagues and the business. Most office-based colleagues are partly at home and partly in the office This is something we are considering implementing long term.

It’s really important to us that we invest in your personal development and we actively encourage all our colleagues to learn, grow and nurture their skills in order to continue to offer a great service to our customers. We provide a range of training and development opportunities; from personal development grants to accredited qualifications. Your manager will work closely with you to put together a development plan that works for you and the business.

We know the money you’ll earn for working hard is as important as the positive difference you will make to people’s lives. That’s why we benchmark our salaries against the market every two years and consider cost of living rises on an annual basis.

We help you to maximise the money you receive by choosing how you want to spend it whether that’s opting for a specific pension scheme, healthcare cash plan or taking advantage of some of our colleague schemes such as our bike to work scheme…you decide what means the most to you.