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University of Birmingham IT Services
About IT Services
Head of Information Security

Join our IT team

About IT Main

About IT Services

Join IT Services at the University of Birmingham

At the University of Birmingham, our IT Services team plays a vital role in powering the digital backbone of a world-class institution. IT Services primary purpose is to provide high-quality digital services and infrastructure crucial to the teaching, research and innovation ambitions of the Birmingham 2030 Strategic Framework.
As we strive to become one of the Top 50 global universities, we’re investing heavily in cutting-edge technology, transformative services, and - most importantly - our people. We’re building a future-focused digital environment, and we want passionate professionals to help shape it. We strive to deliver excellence, supporting all that the University stands for as a trusted digital partner.

A Place to Belong, Grow, and Thrive

We believe that diverse talent, motivation, and collaboration are the keys to delivering exceptional service. Our People and Culture Plan is designed to foster a workplace where everyone feels a strong sense of belonging, is empowered to lead, and trusted to make a difference. This culture is the foundation for delivering our Digital Strategy and driving innovation across the University.

Our Team and Reach

We are a team of more than 300 professionals, servicing the campuses of the University in Birmingham and Dubai. Working across several disciplines, we enable outcomes for our colleagues, teaching staff, researchers and students, supporting them to excel in their achievements.


Our Structure

Led by our Chief Information Officer (CIO) and Deputy Director of IT Services, our department is made up of expert teams including:

  • Customer Engagement
  • Architecture
  • Service Management and Help Desk
  • Infrastructure
  • Application Services
  • Portfolio Delivery
  • Information Security
  • Advanced Research Computing

Each team plays a critical role in delivering seamless, secure, and innovative digital services.

Our Values and Behaviours

We are trusted and empowered to support students, researchers and staff in our decision making.

We deliver outcomes for our customers, actively manage performance, and support the careers of our people.

We focus on solutions, not problems. We take calculated risks, learn from mistakes, and are committed to continuous improvement.

We understand our purpose both individually and collectively, within and outside IT. We know how we contribute to the success of the Birmingham 2030 vision.

We demonstrate kindness, respect, empathy and inclusivity towards others.