Company values

Thorogood is a professional services firm. Their people share an appropriate set of values to ensure their team takes responsibility to deliver outstanding work for clients with integrity and performance standards that are second to none. Their values are the one area in the firm in which there is no room for diversity.

Teamwork

Their work depends on cooperation and teamwork; there is no room for prima donnas.

Outstanding work

Maintaining high work standards means that their people are prepared to work as hard and as long as is necessary to get the job done to the best level it can possibly be done. They will not let a problem beat them.

Client focus

They care about their clients. They make commitments to clients that reflect a balanced set of priorities and deliver on such commitments. They never let a client down.

Integrity

Their consultants never mislead. They never tell a client that they have done something before, when they haven’t. However, they are continually succeeding with new technologies and solving new problems, so they understand and have confidence in their capabilities. So when they do tell clients that they can do things that they have never done before, they know they mean it. Clients trust them to make the latest technologies work and to solve unique problems. They know that they will not give up.

Openness

Their people are open and honest with each other and with clients, as far as individual privacy and commercial confidentiality allow. This means that difficult issues cannot be fudged and must be tackled with care and sensitivity. Colleagues must be worthy of each other’s trust as they are worthy of a client’s trust.

Readiness to change

Technology and business move very quickly. Each member of the firm must stay open to new ideas, new technologies and new ways of doing business. The way they do business today isn’t going to be viable forever. It is inevitable that they will need to adapt to new demands and new ways of delivering value in the future.

Personal responsibility

Their staff are ultimately responsible for their own development and performance. The firm will encourage, support and help in every way possible, but cannot guarantee people success. Neither do they accept performance that falls below their established work standard.