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Commercial Director
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St Helena Hospice

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Many assume a hospice is about the very last days of life and therefore ultimately death. This is far from the case. St Helena provides support for those with a life limiting illness, as well as their families and carers, often for many years. The hospice itself provides an opportunity for patients to receive respite care, as well as having medication and pain management reviews and a large portion of those that spend time in the hospice go back home again. A huge number of those they care for never even come into the hospice but are looked after in their own homes.


“Mum stayed at the Hospice as an inpatient for some much-needed TLC. Her care has been outstanding. The love, kindness and compassion shown to her from every member of staff was heartwarming and mum felt calm, safe and very spoilt. You are all angels”.

Based in Colchester and serving North East Essex St Helena provides world class care, supporting those in the last phase of life, along with their family, friends and carers. By focusing on physical, emotional and spiritual needs, they aim to bring comfort and relief to all those who need it, offering the people individual care and holistic support, regardless of their diagnosis or personal circumstances. They focus on the immediate medical needs of those they help but also focus on wider determinants of wellbeing across the entire population there serve. They strive to reduce inequalities and ensure access to care for all who need it within the community they serve.

To be a Leader in Caring. The local community deserves world class care. St Helena Hospice aspires to be the best, and to drive innovation and excellence across everything they do. The charity aims to foster integrated and person-centred care by aligning efforts across the sector and sharing resources with others. They actively work with health and care partners to ensure seamless coordination and cooperation across the healthcare system. Through these collaborative efforts, they contribute to the overall improvement of population health outcomes and the delivery of quality end of life care in the region.

They want more people to have dignity and choice at end of life.

  • Providing excellent personalised care to more people in hospice beds and in their home
  • Helping life go on in the face of dying, death and bereavement
  • Reaching out based on need, regardless of diagnosis or circumstances
  • Empowering people to plan ahead, share their choices and achieve their wishes

They provide support where and when it is needed, whether at home, at the Hospice or over the phone through our 24/7 advice line, SinglePoint.


Only c25% of St Helena’s income comes from the NHS. That means 75% of the income needed to run St Helena is raised through the local community and commercial activities. Their commercial and social enterprise businesses include:


Businesses under the Commercial Director’s remit:
  • Retail – 25 retail stores across the region alongside 2 cafes
  • Lottery – 2 separate lotteries, run on behalf of 36 charity partners nationwide
  • Commercial Cleaning – a franchise commercial cleaning business leveraging social value as its USP
Business outside of the Commercial Director’s remit:
  • A domiciliary homecare business delivering both private and contracted services
  • Private respite care

Some 2024/25 facts and figures

400 + inpatient admissions

400+

Received over 4000 referrals

4000

Supported more than 44000 people

44000

Received over 42000 telephone calls

42000

Conducted 2400 + home visits

2400

The community nurse specialist team supported over 2000 people

2000

475 staff

475

950 volunteers

950

Income £24million

  • Commercial activities 50%
  • NHS Grant 25%
  • Other clinical income 11%
  • Fundraising and legacies 13%
  • Other 1%