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Digital Intelligence & Analytics
North West Ambulance Service

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Welcome

Our vision is to be the best ambulance service in the UK, providing the right care, at the right time, in the right place, every time.

Dear candidate,

I would like to thank you for your interest in joining North West Ambulance Service NHS trust (NWAS) as our new Head of Digital Intelligence and Analytics / Deputy CIO.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

NWAS handles approximately 1.23 million emergency calls, and three million patient contacts per year. Within this total activity, NWAS provides around 1.4 million patient transport journeys for patients travelling to hospitals and healthcare Centres for treatment.

We run the country’s largest 111 service and are working on the NHS 111 First programme which positions 111 at the heart of pathways which support management of patients during COVID19

You will work with me and the Chief Technical Officer to implement the Digital and Business Intelligence strategy, developing a vision for the role of the informatics and digital innovation teams and building the capability and capacity in the team to support the organisation to deliver it’s ambition to be the best ambulance service in the UK.

To continue our journey towards excellence, we’re looking for an exceptional individual who will:

  • Work with our leaders internally and across the system to transform the way we use data to improve service delivery
  • Set a vision for the future of our service and build the capability of the team to work as analyst coaches – developing a culture of enquiry across the organisation
  • Lead the Informatics team in delivering a robust, responsive and sustainable information service, supporting delivery of key projects and maintaining core business information requirements
  • Work across the organisation bringing leaders and content experts together to use data to evaluate and improve our services
  • Be responsible for delivering a diverse range of services including: Information Management, Performance Reporting, Data Warehouse and development, Business Intelligence, Evaluation, Improvement analytics, Information Governance and Clinical Records.
  • Deputise for me on strategic engagement with management and the Executive
  • Deputise for me and contribute to our approach to innovation, enabling rapid development and implementation of digital solutions
  • Build strategic partnerships and position us to support and utilise data science and population health analytics across the North West

We encourage all staff to embrace our Be Think Do principles because how we deliver is as important as what we achieve.

For an informal discussion, please contact our trusted recruitment partners, Laurence Wolahan and Justin Dargis at Hays IT on 07985 443826 and 074745 31829.

I look forward to receiving your application.

Yours sincerely,

Abigail Harrison

Chief of Digital and Innovation (CIO)

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Interested?