Smarter Together

We are a forward-thinking council. Our Smarter Together transformation programme has already delivered online services, our CRM system and hybrid working.

More and more residents are accessing our services online with 4.5 million website visits a year - a million more than four years ago.

Our service improvements are shaped by the three Smarter Together lenses of partnership, outcomes and digital:

• Using partnership working to share resources and become more than the sum of our parts
• Using an outcomes approach, we will design services and measure performance, so we are focused on improving more lives at a faster rate
• Using digital, we will explore opportunities to work more productively and deliver more reliable services

Our aim is to design everything from the user’s perspective. Whether it is a resident, business or council officer, we will make it simple and quick to get things done.

While we will strive for the best online experience, we will also be there for residents who need to talk to us face-to-face.

We know the value of excellent customer service, and that we need greater consistency across the council to achieve it.