Join a leading independent technology and services provider as Team Lead
Job Overview:
This is a dynamic role where priorities may shift daily. You’ll need to balance leadership responsibilities with operational delivery while ensuring high standards and a positive team culture.
Location: Unit 29 Fairfield Place - East Kilbride, Glasgow G74 5LP
Contract Length: 6 Months
Work Schedule: Monday – Friday (9:00 – 05:30) Onsite
Key Responsibilities:
People Leadership (50–80%)
• Lead and develop a team of on-site technicians/support staff
• Hold regular team briefings and quarterly 1:1s, fostering a positive and motivated team culture.
• Manage day to day people matters: performance, behaviour, absence, holiday, and resource planning.
• Support personal development and ensure your team has the right skills and tools to deliver excellent service.
• Oversee recruitment, onboarding, and offboarding—across both internal employees and partner provided resources.
• Ensure full compliance with internal processes such as expenses, overtime, training and health & safety.
Operational Delivery (20–50%)
• Plan and prioritise workloads to meet business needs and Service Level Agreements (SLAs).
• Collaborate with Delivery Leadership, swap and logistics teams, and customer stakeholders.
• Use reporting and data insights to support continuous improvement.
• Manage on-site stock locations, including asset security and process adherence.
• Handle escalations, complaints, and risk identification within your remit.
• Support process improvements, new service introductions, and operational changes.
• Maintain strong relationships across internal teams and customer environments.
• Understand customer contracts and recognise how changes may impact service delivery.
• Support new business take-ons and contribute to resource optimisation.
You are the candidate
• Proven leadership and people management experience aligned with company values.
• Strong organisational skills with the ability to manage multiple priorities.
• Solid understanding of Enterprise IT and related technologies.
• Excellent communication and relationship building skills.
• Proficiency with MS Office and reporting tools.
• Experience using ticketing systems.
Desirable
• Knowledge of internal client processes and tools.
• Familiarity with customer operational processes.
• ITIL knowledge or accreditation
Additional Information:
Interview Process: In Person / Team online
You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family feel work environment, with you at the centre
How to Apply:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
- Jatin Bhuranda
