Join a leading independent technology and services provider as a FLA L3!
Job Overview:
We value a broad mix of experience and welcome applications from individuals at all stages of their IT expertise as a Service Desk professional. Prior knowledge of hardware and software support is advantageous and will help you succeed in this role.
Rate
£18.31/Hr through UMB
£14.11/Hr through basic PAYE
£16.02/Hr through basic PAYE
Contract
3-month contract
Timings: Operates on a rotating shift pattern between 7:00 AM and 7:00 PM, Monday to Friday, providing comprehensive coverage throughout the business day.
Location
Nottingham or Milton Keynes
Job Description:
- SC Clearance Mandatory
- We are seeking a First Line Analyst to join a high-performing Service Desk team supporting one of our most prestigious clients.
- In this role, you will act as the first point of contact for users experiencing IT-related issues, delivering a consistently high level of customer service and ensuring a positive support experience.
- Your key responsibilities will include managing, troubleshooting, and progressing incidents and service requests in line with agreed Service Level Agreements (SLAs). While this is primarily a First Line support role, there will also be opportunities to gain exposure to, and assist with, some Second Line support activities, offering excellent scope for professional development.
- Based in either our Nottingham or Milton Keynes office, you will work as part of a close-knit and supportive team.
Additional Information
Interview Process: Once the profile gets shortlisted, then an interview will be conducted
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
- Jatin Bhuranda
