Job details

Join a leading independent technology and services provider as a Technician 2.

Job Overview:

We are looking to recruit a Technician 2 who will support the customer’s device refresh programme by managing the exchange of end‑user equipment through an automated Windows 11 build process.

• Location: 4 No1 Whitehall Riverside – Leeds
• Daily Rate: A per hour rate, in-scope IR35, of £14.90/hr PAYE) OR £19.34/hr (via a Hays approved umbrella company)
• Contract Duration: 3 Months
• Working Hours : Shift between the hours 09:00AM – 5:30PM (7.5hrs Shift)

Key Responsibilities:

• Troubleshooting incidents, software and hardware
• Resolution of software and hardware issues (laptop, desktop, mobile devices)
• Installation of spare parts and configuration of laptops, desktops and tablets
• Organising, analysing and handling of tickets in the company computing system.
• Preparing new and repaired hardware
• Escalating any potential customer SLA impacts the relevant teams.
• Staging laptops and PCs with pre-defined builds
• Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential.
• Must be able to work on their own initiatives and prioritise workloads.

Key Requirements:

• Excellent Administration and communication skills, both written and oral
• Previous knowledge of Microsoft applications
• Has held or is able to attain up-to-date accreditations with all major manufacturers including HP, Dell, Apple, Lenovo etc.
• Previous experience of supporting mobile devices and hand-held devices
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
• Previous experience working in a corporate IT environment is an asset.
• Able to coach and mentor team members and new starters into the business.
• Previous experience of Enterprise maintenance.

How to Apply : If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.