Job details

Join a leading independent technology and services provider as an IT Support Engineer.

Job Overview:

We are looking to recruit an IT Support Engineer responsible for Level 2/3 end‑user and deskside support across Windows/macOS devices, mobile platforms, and peripherals.

• Location: 33 Cannon St, London EC4M 5SB
• Daily Rate: A per hour rate, in-scope IR35, of £19.38/hr PAYE) OR £25.15/hr (via a Hays approved umbrella company)
• Contract Duration: 19-1-2025 to 19-01-2028
• Working Days : Monday to Friday onsite

Key Responsibilities:

• Provide end-user support for hardware/software issues (laptops, desktops, printers).
• Manage and resolve tickets using ITSM tools (ServiceNow).
• Collaborate with expert teams for incident analysis and resolution.
• Prepare and stage hardware using SCCM.
• Troubleshoot Windows 11 systems.
• Set up conference rooms and support management meetings.
• Perform physical installations (cabling, monitors, PCs, printers).
• Support mass IMAC (Install, Move, Add, Change) projects.
• Level 2/3 support for Windows/macOS, peripherals, and mobile devices.
• Troubleshoot OS, apps, drivers, profiles, VPN, Citrix, VDI, and printing issues.
• Support Microsoft 365 suite and identity/access via AD, Azure AD, Entra ID.
• Handle device imaging, provisioning, break/fix, and data protection.
• Manage incidents and requests in ServiceNow, meet SLAs, document root causes.
• Contribute to SOPs, runbooks, and knowledge base articles.
• Maintain CMDB/asset database, handle RMA/repairs, and ensure compliant disposal.

Key Requirements:

• ITIL-oriented (certification preferred).
• Strong analytical, organizational, and communication skills.
• Solid understanding of IT infrastructure and lifecycle.
• Fluent in English, team player, customer focused.
• Physically fit (able to lift 20–25 kg).
• Basic networking knowledge (IPv4/IPv6).

Working Conditions

• Onsite presence required.
• Shift work with occasional early mornings or after-hours.
• Physical handling of hardware equipment.

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.