Nav

Main Jobs

Vacancies

Hays Microsite jobs listing

Job details

IT Technical Support L2

Location: Hatfield

Salary/Rate: £ 20.09/Hr through UMB

Type: Contract

Closing Date:

Job Reference: 4752326

IT Technical Support L2

Join a leading independent technology and services provider as an IT Technical Support L2

Job Overview:
The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world.

Rate
£15.48/Hr basic via PAYE
£17.58/Hr Premium via PAYE
£ 20.09/Hr through UMB
Location
Hatfield Avenue – Hatfield Hertfordshire AL10 9TW (Hertfordshire)
37.5 Hours per week
Competitive salary (TBC)

Contract
5 month contract
Timings: Monday – Friday working hours 7:00 – 15:00

Key Responsibilities
  • Troubleshooting incidents, software and hardware
  • Resolution of software and hardware issues (laptop, desktop, mobile devices)
  • Installation of spare parts and configuration of laptops, desktops and tablets
  • Organising, analysing and handling of tickets in the company computing system.
  • Preparing new and repaired hardware
  • Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP.
  • Escalating any potential customer SLA impacts the relevant teams.
  • Staging laptops and PC's with pre-defined builds
  • General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
  • 6S Implementation and ongoing maintenance into the workshop
  • Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential.

Key Requirements
  • Excellent administration and communication skills, both written and oral
  • Previous knowledge of Microsoft applications
  • Has held or able to attain up-to-date accreditations with all major manufacturers including HP, Dell, Apple, Lenovo etc.
  • Previous experience of supporting mobile devices and hand-held devices
  • Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
  • Previous experience working in a corporate IT environment is an asset.
  • Excellent time management and organisational skills
  • Previous experience of Enterprise maintenance.
  • Able to adapt, grow and self-educate at a pace to meet the ever-demanding needs of the service.

Additional Information
Interview Process: Once your profile shortlisted interview will be conducted F2F

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

- Jatin Bhuranda

Contact: Jatin Bhuranda

Office: 1st & 2nd Floor, 2 Colton Square

Phone: 01162615005

Email: jatin.bhuranda@hays.com

Back Apply