Job details

A leading Independent IT Infrastructure and Services Consultancy is looking for a Service Design & Transition Manager
4-month contract initially
Hybrid role – Based in Hatfield 2/3 days/week
Outside IR35

Main Responsibilities
Service Design & Transition – Building new processes
Define and implement new processes for designing and transitioning new or changed services, to ensure alignment with business objectives.
Work with stakeholders across the department to ensure all business needs are met.
Ensure operating procedures and governance measures are clearly defined.
Ensure the process is well communicated and signed-off by all appropriate stakeholders.

Supporting Accountabilities
Delivering Business-Focused Service Design – Ensure IT services are designed to drive measurable business outcomes, improve operational efficiency, and enhance the user experience.
Seamless Service Transition for Operational Readiness – Implement transition plans that guarantee smooth deployment, reducing downtime and maximising service stability.
Stakeholder Engagement – Facilitate communication between project teams, service owners, and operational teams to ensure seamless transitions.
Risk & Compliance Management – Assist in risk assessments and ensure adherence to ITIL and governance frameworks.
Service Acceptance & Readiness – Ensure new services meet operational readiness criteria, including SLAs, support models, testing and performance benchmarks.·
Drive and Initiative – Ability to manage a wide-ranging workload over extended periods using your own initiative.

Skills/Experience Required
ITIL 4 Foundation
Strong knowledge of ITIL Service Design and Transition processes/practices.
Experience in delivering service transition in an IT environment.
Experience of delivering service designs in an IT organisation.
Ability to document service requirements and operational models in clear designs.
Excellent stakeholder management and communication skills.
Knowledge of ITSM tools and service delivery frameworks.

- Karl Randall