About the role
As a technician 2 to join our growing Configuration team, responsible for providing efficient IT configuration services. The ideal candidate will be competent at component level, self-sufficient, and able to manage workloads within set timelines.
Tell me more, tell me more…
We are seeking a customer-focused and technically skilled Tech Bar End User Support Analyst to join our dynamic IT support team at AZ Macclesfield. This role is pivotal in delivering high-quality, face-to-face technical support to end users via our Tech Bar and floor-walking services. You will be the first point of contact for IT-related issues, ensuring a seamless and professional customer experience.
Shift: Monday to Friday (37.5 hours) -
9:00 AM to 5:30 PM
Location - Middlewood Court Silk Road Business Park - Macclesfield SK10 2NA
Contract Duration – 3 Months
Roles and Responsibilities:
- Provide face-to-face technical support at the Tech Bar and through proactive floor-walking.
- Deliver exceptional customer service, maintaining a high level of professionalism and empathy.
- Troubleshoot and resolve issues related to Windows 10, Office 365, Microsoft Teams, and Outlook.
- Support Lenovo desktop and laptop hardware, including setup, configuration, and maintenance.
- Assist with Apple macOS and iOS support as needed.
- Deploy and configure mobile devices, including using MS Intune.
- Utilise enterprise tools such as Active Directory, Group Policy, SCCM, and remote-control technologies.
- Support cloud storage solutions like OneDrive and Box.
- Maintain awareness of client antivirus software and ensure compliance within the enterprise environment.
- Update and maintain asset inventory records, contributing to effective asset management.
- Use ServiceNow for incident logging, tracking, and resolution.
- Collaborate with the wider IT support group to escalate and resolve complex issues.
Other stuff we’re potentially looking for:
- Proven experience in face-to-face customer support within an IT environment.
- Strong communication skills to liaise with technical teams and end users.
- Solid understanding of Microsoft Windows enterprise environments.
- Expertise in desktop support, particularly Windows 10 and Office 365.
- Familiarity with Active Directory, Group Policy, SCCM, and remote support tools.
- Experience with Lenovo hardware and mobile device deployment.
- Working knowledge of Apple macOS and iOS (desirable).
- Experience with ServiceNow and similar ITSM platforms (desirable).
- Understanding of cloud storage and antivirus solutions in enterprise settings.
- Commitment to asset management and inventory accuracy.
What’s in it for you? –
Our clients love to reward their people for doing a great job.
- This is a 5-day per week on-site contract.
- A per hour, in-scope IR35, of £14.54 (PAYE) OR £18.87 (via a Hays-Approved Umbrella Company).
Next Steps
Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.
If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.
We look forward to speaking to you!
- Sanya Chabbra
