Job details

Location: Tidworth

Pay Rate:

• £18.87 per hour via Umbrella
• £14.54 per hour via Hays PAYE

Work Schedule

Mon - Fri 09:00 - 17:30

Contract Length: 6 months

We are looking for a proactive and detail-oriented individual to manage operational activities at our regional Hub and surrounding spokes. The role is central to maintaining service levels, managing hardware workflows, and ensuring compliance with contractual obligations.

• Ticket Management: Oversee and update support tickets assigned to the Hub, ensuring timely resolution and alignment with contracted service levels

• Asset & Stock Control: Manage incoming and outgoing hardware through accurate scanning and asset tracking procedures

• Disposal Coordination: Handle hardware disposals efficiently and in accordance with contract terms

• Hardware Repairs: Triage and repair in-warranty equipment, working with vendors for parts, returns, and warranty compliance

• Locker Maintenance: Replenish hardware lockers as needed to support field engineers and local operations

• Service Monitoring: Identify potential service risks or opportunities for improvement and escalate to the Team Leader

• Compliance: Adhere to agreed procedures from both Computacenter and any site-specific Authority regulations

With highly developed interpersonal skills, you’ll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you’ll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment.

If you’re looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level.

Please Click "Apply now" with a copy of your most recent CV or give us a Call on 0116 261 5005 to have a confidential chat with one of our recruiters.