We share your motivation to progress your career and achieve your ambitions – so we want to let you know about the latest
Technician 3 - London role. Check out the details for this vacancy, with a world-leading technology communications company, below:
Location:
Blackfriars road, London (On site)
Contract:
6 months
Hours
Monday to Friday (37.5 hours a week)
Timing – Working on a shift rota
Hours: 7.5 hour working day between 07:00 – 19:00 (However, the successful candidate will be required to work on an out of hours rota and be on a standby rota)
Job Description:
Our Ring-Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers a number of different customer accounts, including government and banking customers, so you will be required to gain clearances for a number of different customers, including Government SC and DV.
- Install and decommission redundant equipment.
- Provide expert hardware support.
- Responsible for proactive updating of customer and resolution of service.
- Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre.
- Liaise with onsite support engineers and within other sites.
- Manage all incoming calls, emails to the data centre support function.
- Liaise with third-party suppliers to report and escalate customer problems.
- Respond to customers within agreed SLA.
- Follow escalation processes; tickets to support management and other teams as required.
- Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
- Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.
- macOS experience and knowledge, desktop and MacBook
- Good MS Office products experience - Office 365 and Teams.
- Experience of using Apple, Android and other mobile devices.
- An understanding of wireless connectivity and fault diagnostics.
- To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.
- Able to navigate around the OS, to find and recreate desktop shortcuts.
- Able to add printers and map network connections.
- Able to follow scripts to build and configure laptops and desktops.
- To perform moves and changes and set up workstations.
- Experience and knowledge of Server technology, including datacentre – HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, tape library, storage, configuration and hardware.
- Cisco knowledge
- Excellent customer skills are essential.
Must have:
- Active SC Clearance
- Driving licence
Start Date
ASAP
Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling.
Or if it is not quite right for you, but you have someone in mind for the role – please let me know.
- Jatin Bhuranda
