Job details

Desktop Support Engineer (Security Cleared, SC)

Location: Yeovilton

3 months rolling contract

The successful candidate must hold a current SC clearance.

A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Yeovilton.

The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance.

Respond to all incidents and requests as required. To diagnose and fix hardware faults and basic software faults within agreed SLAs, to meet customer needs and expectations.

Respond to service tickets in your regional queue and/or, as requested by your TL, update ticket progress after each visit.

Ensure all tickets are managed and updated appropriately

Return all parts in a timely manner via the return process with appropriate paperwork.
Raise warranty tickets and manage with vendor as required – ensuring we maximise warranty credits
To work within a team to achieve departmental KPI’s & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials)
Build a good and professional relationship with customers onsite.
Engage with other team members.
Escalate any issues or areas for quality improvements to their Team Leader
Follow all departmental procedures as specified by the Team Leader/ODM
Regularly attend daily calls/team meetings

With highly developed interpersonal skills, you’ll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you’ll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment.

English and Maths to GCSE standard
Full clean driving licence
2 year+ experience in a PC field service environment or PC field Workshop environment

HP Accreditations for grade
Dell Accreditations for grade
Familiarisation with current Microsoft desktop operating systems
Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
Installation - Customer builds/Apps
Flexibility & Willingness to travel.
Good Team Player
Good communication skills
Good customer care skills
SC Level Clearance
Participate on the standby Rota (24x7x365)

If you’re looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level.

Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role.

- Nikesh Parmar