Job details

Job Description

We have a fantastic opportunity for a warehouse logistics operative in the service logistics warehouse. You will need to have high levels of accuracy, attention to detail and a strong work ethic. Previous experience in administration and warehouse management systems such as SAP, Service Now, ITSM, WMCS, Excel, Word and Outlook together with experience with customer web portal would be highly desirable although full training and mentorship will be provided. Roles within the warehouse include Field Receipt Return, Warranty Reclamation, Goods In Receipt, Error Handling, this will involve booking in field receipt returns devices and peripherals through a scrap/store/repair warranty route; raising RMA’s for warranty reclamation, booking in purchase order receipts from external repair vendors or new goods from OEM’s, utilising a QR scanning tool to track repair orders that are raised internally through their repair cycle and ensuring that they are closed after workshop activity, creating transfer orders for back to stock items and creating manifests for new materials that are routed to our LTS warehouse. . A role in Stores will include picking and placement of stock using SAP MRP system as well as WMCS to control automated storage locations, working in a high-paced, physical environment to meet tight deadlines and personal performance targets (PPT).

Job Details

• Receipting of components and devices received from field engineers from break/fix calls using multiple ERP systems to process those parts through the scrap, store, repair, or warranty routes.
• Updating SAP accurately
• Checking the warranty on all vendors web portals and accurately processing accordingly
• Managing the Service Level Agreement (SLA)
• Maintaining company databases
• Using Excel to maintain the reporting for all vendors.
• Maintaining the accuracy of serial and asset tracking
• Be meticulous when scanning components/devices onto the next stage of the process.

Skills

• This is a specific Role concentrate Service Now Integration computer system, Customer Base will be conduct working on the new system procedures and testing.
• Strong attention to detail and good analytical skills
• Ability to work well under pressure to achieve targets and keep within SLA.
• Has the ability to resolve queries through effective investigation.
• Good numerical and competent Excel skills
• Strong written and verbal communicational skills
• Excellent timekeeping and a flexible approach to work demands

- Daizy Grover