Second level support for IT equipment (desktop, laptops, tablet devices, mobile devices
IT Engineer
Mon – Fri – 9 – 5:30pm
To start asap until January 2025 – Contract Role
£18.13 UMB rate / £14.25 plus hols pay PAYE.
Your new company
Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world’s greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams to provide high quality, scalable expertise and support across a wide range of customers in the UK.
They are a company where people matter. They are diverse, flexible and open.
Your new role
The core purpose of the IT Engineer role is providing second level support to users of IT equipment (desktop, laptops, tablet devices, mobile devices and all associated peripherals and software).
The role will include the following responsibilities:
Providing face-to-face technical support to users of IT equipment.
Following agreed procedures, they respond to requests for assistance by providing information to enable users to resolve their problems.
Maintaining accurate records of all issues with resolution and contact details.
Installation and routine maintenance of IT equipment, including software
Build or rebuild IT equipment
User coaching and completing “How Do I” training sessions
Diagnosing and solving hardware/software faults
Analysing incidents reported to spot trends and underlying issues
Moves and changes to IT equipment
Identify potential improvements in how technology can be used to support the business
Participate in testing new applications and hardware as required
Experience providing IT support to users at all levels
Experience of providing IT support within a bank would be preferable.
Excellent analytical skills to quickly assess situations, their impact and options for resolution
Ability to work under pressure and deliver within limited timescales
Excellent interpersonal skills
Excellent communication, both verbal and written
Proven and demonstrable technical support proficiency for the following:
MS Windows (all MS supported versions)
MS Office (all MS supported versions)
MS Outlook (all MS supported versions)
Mobile technologies
Apple & IOS knowledge would be preferable
Citrix
Market data and banking applications would be preferable.
What you'll get in return. Well-established onsite working environments
Diverse and Inclusive team
High ethos and purpose-driven organisation
Opportunity to contract for a reputable and growing organisation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
- Jane Pretty
