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Welsh Water

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About us

About us

At Welsh Water we're not for profit – We’re the only water company of it’s kind in the UK. We don’t have shareholders. This means that we’re able to keep bills down and put every single penny we make straight back into looking after your water and beautiful environment – now, and for years to come.

We think it’s a much better way of doing things, allowing us to keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

Our 3,000 colleagues are some of the most skilled and respected people in the industry. We work to serve customers in most of Wales, Herefordshire and communities along the English border, whether it’s our customer experience advisors helping customers with their bills, or sewer operatives unblocking our pipes. We’re passionate about what we do.

When you work for Welsh Water you’ll be joining a company full of individuals who take pride in their work and the business. In fact, we would go so far as to say that we have a unique culture – where people are committed to delivering excellent service, and where quality really counts - you could be one of them!

In return, we are passionate about looking after our colleagues, offering rewards and benefits that rival many within the industry. Salary, holiday entitlement and rest breaks are aligned to our own benefits from day one. You can check with Hays for further details of the benefits they offer during your time at Welsh Water.

Nid-er-elw - yr unig gwmni dŵr o'i fath yn y DU. Does dim cyfranddeiliaid gyda ni. Mae hyn yn golygu'n bod ni'n gallu cadw biliau'n isel, ac ail-fuddsoddi pob un geiniog a wnawn i ofalu am eich dŵr a'ch amgylchedd prydferth - nawr, ac am flynyddoedd i ddod.

Ry'n ni'n credu ei bod hi'n ffordd well o lawer o wneud pethau, am ei fod yn caniatáu i ni gadw 3 miliwn o bobl yn iach bob dydd trwy ddarparu cyflenwadau diogel a dibynadwy o ddŵr, a mynd â’u dŵr gwastraff i ffwrdd i'w lanhau, a'i ddychwelyd yn ddiogel i'n hafonydd a'n moroedd prydferth wedyn.

Ein 3,000 o gydweithwyr yw rhai o'r bobl fwyaf medrus ac uchaf eu parch yn y diwydiant. Rydyn ni'n gweithio i wasanaethu cwsmeriaid yn y rhan fwyaf o Gymru, Sir Henffordd a chymunedau'r Gororau, boed yn gynghorwyr profiadau cwsmeriaid sy'n helpu cwsmeriaid gyda'u biliau, neu'n weithredwyr carthffosiaeth sy’n dadflocio ein pibellau. Rydyn ni'n angerddol am ein gwaith.

Wrth weithio dros Ddŵr Cymru, byddwch chi'n ymuno â chwmni llawn unigolion sy'n ymfalchïo yn eu gwaith ac yn y busnes. Mewn gwirionedd, byddem ni'n mynd mor bell â dweud fod gennym ddiwylliant unigryw - lle mae pobl wedi ymrwymo i ddarparu gwasanaethau cwsmeriaid rhagorol, a lle mae ansawdd wir yn bwysig - a gallech chi fod yn un ohonynt!

Yn gyfnewid, rydyn ni'n angerddol am ofalu am ein cydweithwyr, gan gynnig manteision a buddion sydd gyda'r gorau yn y diwydiant. Mae cyflogau, hawl i wyliau a seibiannau gorffwys yn gyson â'n buddion ein hunain o'r dechrau'n deg. Holwch Hays am fanylion pellach y buddion y byddant yn eu cynnig yn ystod eich amser gyda Dŵr Cymru.

ED & I

Equality, Diversity and Inclusivity

At Welsh Water we believe in doing the right thing for our customers and colleagues. We are committed to recognising and promoting equality, diversity and inclusivity. Our Equality, Diversity and Inclusivity Strategy guarantees we are always promoting a culture where these three things are valued.

When we work, we treat others with dignity and respect, always in line with the Equality Act 2010. We ensure that colleagues are kept up to date with any new information and have Diversity Champions available throughout the business to answer questions and offer support.

By valuing and respecting the perspectives and contributions of our customers and colleagues, we  foster a culture of mutual respect. By working together with openness and respect, we can ensure our core values become the lived experience of our customers and colleagues.

Our bases

Our bases

At Welsh Water, we serve customers throughout most of Wales, Herefordshire and along the English borders. To ensure we can deliver the best service to all our customers, we have offices and depots across the country from which our skilled workers can provide help and advice.

In our depots, you will find our operational workers who can be seen working ‘out and about’. These roles can range from clean and wastewater Customer Resolution Officers, to Leakage Technicians and Estates teams.

Our offices provide a space for colleagues in our Billing department who can help with your payment queries, Developer Services who work to get you connected to our services, along with a number of experienced teams who work to keep Welsh Water running successfully.

Latest jobs

Hays Microsite jobs listing

Latest jobs

Title Location Salary
Payroll Administrator Cardiff (Remote) £12 - £14
Business Planning Manager (finance role) Newport (South Wales) £55,000 to £62,000 + Benefits
Developer Services Administrator Cardiff £10.22 per hour
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