Digital & Technology at UAL is on an exciting journey, transitioning from a ‘classic’ IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

As Senior Delivery Manager, you will be responsible for the effective delivery of product developments within one of our key service areas by leading and coaching multidisciplinary teams, supporting them to work in an agile, self-organising way. You will ensure the service has the capacity and capabilities to deliver the service roadmap, working closely with Senior Product Managers to understand user needs and manage priorities. This includes identifying and managing risks and dependencies, collaborating with stakeholders, and managing external supplier contracts and budgets to maximise value and ensure high quality.

This role requires a strong emphasis on building relationships and fostering a collaborative environment. You will be a key member of the delivery community of practice, supporting colleagues and developing our delivery discipline. Additionally, you will be a trusted partner for service area heads, coaching and improving practices to support the delivery of the service roadmap.

You will have a passion for agile methodologies, with a proven track record of successfully implementing agile practices in a complex environment. You will also have excellent leadership and communication skills, with the ability to inspire and motivate teams to deliver to the highest standards.

In this recruitment round, we are seeking three Senior Delivery Managers to work across our Student Experience service group and CRM teams as we focus on creating and enhancing a seamless and reliable digital experience. We welcome applications from experienced Delivery Managers who want to work for an organisation that is committed to social purpose and is growing to face new opportunities and challenges.

Experience

• Experience of agile delivery across a large, complex enterprise environment, driving large and complex change initiatives through to completion, fully transitioning and embedding change into operational teams
• Extensive senior level stakeholder management, cross-functional collaboration, and experience of working with external partners/suppliers
• Excellent communication and leadership skills, with a track record of managing teams, coaching, and mentoring team members, and creating a culture of collaboration and continuous improvement
• Strong budget (£500k+) and risk management
• Relevant Agile Practitioner or MSP Practitioner certifications

UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, training and personal development to recognise and reward the contributions they make, and to encourage excellence, creativity and diversity, including:

• Competitive salary package of £59,228 - £79,517 per annum, depending on experience
• 34 days annual leave plus public holidays
• Generous, defined benefit pension scheme
• Family-friendly policies, including 26 weeks of full maternity or paternity pay

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.

To apply, please follow the link and upload your current CV in the first instance (No cover letter required). Candidates who meet the criteria will be contacted for further discussion and to progress their application.
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- Breanna Mahan