Our UAL strategy has 3 key guiding policies:

• To give our students the education they need to flourish in a changing world.
• To bring a high-quality creative education to more students than ever before.
• To change the world through our creative endeavour.

Digital & Technology is central to delivering this strategy.

We are evolving the way we work to transform the student and staff experience. Matching our services with the raised expectations digital provides in so many aspects of our lives.

Digital services have developed rapidly over the last 10 years. Users expect and deserve reliable, accessible, enabling experiences because that is what they are used to.Our vision is to create a digital experience for students and staff that matches the world leading standards of their physical teaching and learning experiences.

• Chris Condron

Transforming the student and staff experience

Our technology has historically been structured around providing IT support and project delivery, rather than ongoing product and service development. We are changing this. We are pivoting from a ‘classic’ IT approach to a more digital approach to technology, to one that invests in the people and processes enabled by digital.

We have taken the first step in our transition by re-organising our work into services and are starting to move from being a supplier to the organisation to a partner. Thinking about services enables us to have a longer-term, strategic, and transparent approach to what we prioritise, fund, develop and deliver to meet UAL’s needs.

We are also moving from a system or technology-first approach to building the design, development and delivery of our service around users and their needs.

We are building the capability, capacity, and culture to work at pace, building our teams around our digital services.

We have much to do and we have ambition, scale, and a great environment.

If you’d like to be part of our journey to take one of the world’s great creative organisations into the digital age through the services we deliver and the culture we build together, then we would love to hear from you.

Our three strategic groups:

Technology Services

Includes digital services across Networks, Telephony, Hosting, Storage, Cybersecurity, Identity, Audio Visual, Collaboration Platforms, User Support, Computers, Software, and Printing

University and Corporate

Includes digital services across Registry, HR, Finance, Estates, Health & Safety, Academic Enterprise, Awarding Body, Research, Knowledge Exchange, and Customer Relationship Management.

Student Experience

Includes digital services across Teaching and Learning, Library, Archives, Digital Channels, Student Support & Wellbeing, and Timetabling.

We will also be building a cross-departmental architecture and a service design capability.