About IT Services

IT Services is a key enabler to the successful fulfilment of Queen Mary’s strategic goals of excellence in research, and teaching and learning. Our services support students and colleagues and range from email and internet access to state-of-the-art teaching and learning facilities, business application software and high-performance computing in support of research.

IT Services has more than 190 staff working to develop, support and manage:

• Platforms & Services which are responsible for frontline support via the IT Service Desk, desktop and audio visual (AV) support in teaching spaces and for the provision and support of central print services, PC’s, laptops and mobile devices. In addition, the team is responsible for the quality of the IT service we provide, focusing on our customer relationships and requirements, manages our IT suppliers, the CopyShop, and provides help and support for events.

• Platforms & Services also provide the third line support for QMUL, solely responsible for the design and delivery of key infrastructure services and in the majority of cases the management of the services. The infrastructure services includes networks, servers (covering Windows, UNIX and Linux), virtualisation, storage, telephony (design and delivery), audio visual equipment (design and delivery), directory services, web management, identity and access management, remote access, email, infrastructure and desktop management and support tools, creation of desktop environments and images, management of all data centres and communications rooms, backups and disaster recovery. The team ensures availability, security and responsiveness of the enterprise infrastructure services through design and removing single points of failure, proactive monitoring and capacity planning. This group plans changes to infrastructure services to improve processes by looking to exploit, integrate or improve new and existing technology.

• Research IT services provides an IT consultancy, a high-performance computing service, research data storage and specialist applications to facilitate and enhance the world-class research at QMUL. Research IT services also supports teaching of computational methods across all Faculties.

• Projects and change providing professional Project Management and Business Analysis to deliver QMUL’s IT capital programme in support of QMUL’s strategic aims and objectives.

• Solution Development that hold Queen Mary’s key data such as student, staff, financial and course information, and manage online processes like student registration and timetables.
• Technology Enhanced Learning Team (TELT) that provides educational support and direction for technology enhanced learning applications and engages with staff and students across all levels of the institution. As well as running a number of learning applications, they also help with support, training or advice on anything regarding the use of technology in teaching and learning – simple or complex, individual or faculty-wide, technical or pedagogic.