About our Community Accommodation Service – Tier 2 (CAS-2)

Our Community Accommodation Service – Tier 2 (CAS-2) is a specialist service we provide through our contract with the Ministry of Justice.

Launched in October 2022, the service provides housing for people who are on bail or released from prison under license conditions. CAS-2 gives people enhanced support with frontline staff trained to support people with a range of needs, including mental health and substance misuse issues.

CAS-2 provides housing for people who do not have a suitable address for the term of their license or Bail Order. The service provides accommodation and support to men and women aged 18 and above.

When people are released from court on bail or from custody on license, there are strict conditions around their living arrangements. These people also often need extra support due to the mental toll of awaiting trial, or the challenge of reintegrating into society after prison.

This is why CAS-2 is a vital service. We provide support such as helping people into work, mental health support, and a place to live where they can get back on their feet.

Supported housing is the best way to help people who may not initially be capable of managing their own tenancy. We can help provide people with the skills they need to progress in life and move on to their own home.

What we’re looking for

We’re looking for motivated individuals who can support the service delivery for CAS-2. To do this you will need to:

Have a genuine interest in people

You will need to interact with people through different methods (phone, email, face to face) and can change your own communication style to meet the needs of the audience and situation. Listening, asking questions to confirm understanding, clear and concise, doesn’t always accept the status quo. Uses common sense to help make decisions.

Act with integrity and professionalism

Working within professional boundaries and in the service users' best interests and Nacro, you’ll be the point of call. Knowing when to escalate issues or concerns, and to ask for help.

Manage competing priorities

You’ll need to be able to manage competing priorities through your ability of managing yourself, organising task and work through to delivery, updating systems and reports in a timely manner. You’ll also need to set reminders and follow up to ensure outcomes happen, paying attention to the details.

ICT literate

While we provide you with training on the systems you’ll be using, you’ll need to have a basic knowledge of Microsoft Office packages including, Outlook, Excel and Word.

Working as part of the CAS-2 team

No two days are ever the same, and you will be managing your diary to meet the requirements of the role. 

You will meet with service users, discuss support needs and how we can help them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our service users.

You will also need to be able to help our service users with applying for Housing Benefit and paying rent etc. All of our properties require to meeting the Decent Homes Standard and to do that you will need a sharp pair of eyes to ensure that our houses are clean, tidy and all repairs are reported and actioned.