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Director of Consumer Relations

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This position is truly unique.

CCW exists to influence decisions affecting water consumers to ensure availability, access and affordability.

This executive position will have two key missions; to deliver excellent service to those who contact CCW directly for help with their water company and to work in collaboration with the water sector to deliver best in class service.

Your licence to operate in this role will depend on your ability to evolve service standards and deliver through your teams, persuading water companies to adopt this as best practice. This dual aspect of the role makes the position a unique opportunity for an individual passionate about customer service.

You will have the opportunity to take lessons from customers who contact CCW and use their experiences to influence industry wide change, ensuring that mistakes are not repeated.

CCW is changing and evolving to be a modern consumer body. So lived experience of delivering change in an organisation will be a pre-requisite of the role. The change needs to be delivered with energy and pace and while supporting and engaging your brilliant colleagues.

CCW is a relatively small organisation, so it’s important you are not daunted by constraints and have an attitude that looks to find a way to make things happen.

Building relationships whether it’s part of the CCW executive team or building a collaborative relationship with water companies will be key to both your success and your enjoyment of the role.

In return we work flexibly and engage in critically important work that we are uniquely placed to deliver. The mission coupled with our passion make CCW a great choice. We care for each other, celebrate diversity and giggle when we can – while delivering our strategic objectives.

Promoting inclusive action and behaviour at work and in the varied communities we serve, helps us achieve our mission of a fair deal for all our consumers.

If you love people, problem solving for customers, are driven and strong enough to lead change this is a great time to join CCW.

I look forward to reading about what you can bring and to meeting you.

Emma Clancy

Chief Executive

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