CCW supports thousands of customers with complaints they have been unable to resolve directly with their water company.

In addition, we carry out research on a wide range of water issues and publish our findings to influence the future direction of the industry in a way that benefits consumers. Our Committees in England and Wales and team of Consumer Advocates represent consumer interests to a wide range of stakeholders, including Government, regulators and water companies.

Our history

• A non-departmental public body (NDPB) in England and a statutory body in Wales, sponsored by Defra and Welsh Government respectively.
• Established on 1 October 2005 under the Water Industry Act 1991 as amended by the Water Act 2003, to represent consumers of water and sewerage services in England and Wales.
• Replaced the WaterVoice committees, which were part of the industry economic regulator, Ofwat, to become an independent statutory consumer

Values and behaviours

Colleagues at CCW are:

• Positive Energy
• Respect for all
• Innovative spirit
• Deliver Our Promises
• Work together as one

Our vision and values

As we look ahead to the coming years, we have a clear vision of what we aim to achieve on behalf of water consumers in England and Wales. This mission is supported by strategic ambitions and delivered through a series of key campaigns.

In addition, colleagues across CCW embrace a set of corporate values that embody the way we do business. Through our focus on personal development, diversity and inclusion, we want to make sure that CCW is a fun, energetic place to work where every colleague feels that their individual contribution is making a difference.