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Domestic Abuse Call Handler / IDVA

Location: Essex

Salary/Rate: £10.00 per plus holiday pay

Type: Temporary

Closing Date:

Job Reference: 3816642

Temporary role for an experienced Domestic Abuse Call Handler / IDVA to work from home in an on-going temp job


Your new company
An Essex-based charity are expanding their service and are looking for an interim Independent Domestic Violence Advisor to work from home in an on-going temporary job.

Your new role
You will be part of a team working Monday – Friday 9am – 5pm who operate a dynamic 24hr confidential helpline supporting survivors of domestic abuse. You will provide support, help, advice by phone, email, text and online, assessing and processing referrals, ensuring the flow and accuracy of information meets the standards set.

You will have experience of inputting information and working with a range of agencies, together with knowledge and understanding of domestic abuse.

The role will also involve liaise with partner agencies, including referrals to MARAC (Multi-Agency Risk Assessment Conference), Children’s Social Care and Adult Community Services. You will need to understand all relevant statutory and non-statutory services available to domestic abuse victims and how to access them. As well as provide advocacy, emotional and practical support and information to victims in relation to legal options, housing, health and finance.

You will deal with sensitive regarding crisis intervention situations and consult with Police and emergency services where appropriate. As explained, this is a home-based role working Monday – Friday 9am – 5pm and due to the nature of the calls you need to be 100% focused on the call with no distractions.

What you'll need to succeed
You will be an experienced Independent Domestic Violence Advisor who is able to quickly assess the tone of the call maker and provide not just practical advice but also emotional support. As this will be home-based we need to ensure you are able to take calls with no distractions. Under Hays Social Care we will need to undertake references, ID checks and a DBS check via Hays or checked under the update service.

What you'll get in return
As explained this is a temporary on-going role and you will be paid an hourly rate plus holiday pay. A mobile phone and private number will be supplied to be returned at the end of the assignment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Contact: Craig Davis

Office: Ground Floor, The Old Exchange, 64 West Stockwell Street

Phone: 01206372130

Email: craig.davis@hays.com

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