A message from PJ Hemmaway, Director of IT at The University of Manchester

The University of Manchester has a rich heritage of discovery, social change and a pioneering spirit, which has been at the heart of what we do since 1824. When you join our university, you become part of a truly diverse and global community of staff, students and alumni all focused on ensuring that we are recognised for the excellence of our people, research, learning and innovation, and for the benefits we bring to society.

We’re a proud Manchester institution and have ambitious plans for our future. At the heart of our vision are our people – a diverse, inclusive community of individuals who work together to create positive change for the world around them.

Research and teaching are the foundation of what we do, but the University relies on a range of roles to help create the exceptional. If you think boldly, act with integrity and celebrate difference, then this could be the place for you.

It’s an exciting time to be joining the Directorate of IT Services as we look to transform the way we do things and improve IT to meet the expectations of all staff, students and researchers. By making improvements, we will add value and benefit to all who use our services and ultimately provide the foundations for the development of a digital strategy – a strategy with a vision fit for The University of Manchester’s digital future.

Thank you for your interest in working at the University – I look forward to your application.

IT Services overview

IT supports the University by delivering technology-based services for research, teaching and learning, with sustainability and environmental considerations at the heart of what we do.

Being one of the largest Directorates at the University, we strive to deliver quality services for all staff, students and researchers.

Our focus

The IT Services Strategic Plan sets out priorities over the next three years that address the needs of staff, students and partners by focusing on a series of changes across people, processes and technology. By 2024 we will have a new operating model, clearly defined services and an excellent experience for all who interact with us.

We have already undertaken significant work to reassert our purpose, how we want to work and what that means for us and for those that use our services.

A vision for how we will work

• We will be trusted for our excellence in delivery.

• Our services will be clearly defined, well understood and accessible.

• Our staff will be empowered, encouraged to innovate and develop their skills.

• We’ll collaborate with each other and with our partners in and beyond the University.

• We’ll place our users at the heart of everything we do.

• We’ll strive to build a diverse and inclusive values-based culture and environment. Where everyone is respected, supported and included.

Our key goals

Our new operating model and transformation will be driven by eight goals:

• Supportive: We’ll support, empower and develop our staff.

• Specialised: We’ll grow our support of specialist IT.

• Engaging: We’ll make it easier to get help.

• Open: We’ll improve University data.

• Collaborative: We’ll work with partners, inside and outside the University.

• Simple: We’ll simplify our enterprise IT.

• Consistent: We’ll clarify how we manage our workload and cost.

• Secure: We’ll mature our approach to identity and security.