Role objective
To increase revenue year on year by managing a portfolio of customers and maximising revenue from this portfolio consisting of spending and non-spending clients

Key result areas;
Fee performance

• Meet individual budget
• Contribute to team budget

Business development

• Maximise fee revenue through effective retention and mushrooming of key clients and delivering consistent growth in unique client spenders each period.
• Develop deep knowledge of your portfolio, mapping organisational structure including Organisational hierarchy, identify usage for daily shift, long term, contract and perm hiring across front line & management roles
• Tactical sales activity with other users to pick up ad hoc requirements and target users to become established Hays clients.
• Utilise appropriate marketing resources to support effective business development
• Demonstrate excellent relationship building, sales and service skills that deliver outcomes
• Actively network within target market by identifying appropriate opportunities and or creating your own
• Lead with multi-faceted sales approach inclusive of recruitment services of sub-specialisms alongside digital platforms
• Track and develop new client settings in specific geographical area inclusive of deal clients, local & national chains, SME and standalone providers.
• Follow up all leads passed by dedicated Recruiter team
• Meet all marketing, events, call and client meeting targets and achieve planned outcomes
• Target & build Senior Decision Maker relationships with agreed client portfolio

Job management & client management

• Demonstrate excellent consulting skills by questioning clients to ascertain needs and presenting the most appropriate solution
• Provide expert, specialist advice and recommendations in a timely matter, demonstrating a sense of urgency
• Manage client expectations in line with market conditions and the principles of equality, diversity and inclusion
• Facilitate the end to end recruitment process as per contract recruitment procedures
• Ensure Terms of Business are presented and agreed with client
• Negotiate effectively with client in line with margin guidelines
• Effectively manage any client dispute, or escalate as appropriate
• Sign clients into Partnership Agreements
• Pass all live jobs to Recruiter team and manage the process with them, supporting to source candidates and match candidates in a time effective manner
• Support Recruiter to present client with recommended candidate attraction strategies
• Periodic service review meetings alongside recruiter team to review service levels and delivery

Candidate management

• Work with Recruiter to ensure effective use of the database, Hays Hub and systems to source candidates
• Work with Recruiter to ensure they utilise a broad range of candidate attraction strategies, including Training providers, LinkedIn, websites, Social Sourcing and candidate events
• Assess and validate candidate skills once presented by the Recruiter and before submitting to the client
• Establish action plans with Recruiters for candidates
• Represent candidates effectively to clients by phone, face-to-face, via resume or by profile report to all new business in client portfolio
• At all times adhere to the principles of relevant recruitment legislation

Systems engagement and effectiveness

• Document all business activity including client, candidate and job information accurately and in a timely manner, adhering to all relevant legislation and policies, including Social Media
• Demonstrate a commitment to maintaining data integrity in line with current initiatives
• Assist other members of staff in maximising their use of the database and Hays Hub

Service delivery

• Adhere to Hays recruitment methodology and service delivery standards
• Continuously work to improve the quality of customer service to clients and candidates
• Ensure compliance to preferred supplier contracts and service level agreements

Compliance

• Adhere to company compliance standards and all current legislative requirements,
• Escalate any non-compliance or legislative issues to management and Compliance Manager immediately

Team

• Escalate any concerns to management
• Provide constructive feedback to Recruiter team from clients and action plan areas for improvement, highlighting areas for training to management
• Manage SLAs of Recruiter team

Skills & Competencies

• Demonstrates behaviour which supports the Hays values, Expert, Ambitious, Innovative, Insightful, Passionate about people, Do the right thing
• Demonstrates behaviours supportive of the spirit of equality, diversity and inclusion
• Demonstrates a strong personal brand including personal professionalism, presentation and credibility
• Demonstrates a passion to be the best
• Motivated to achieve and exceed targets
• Able to work to targets in a fast paced and competitive environment
• Able to manage self and time effectively

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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