Foreword – Jeannie McMillan – Director, Housing
As the principle provider of genuinely affordable, quality homes across many North East Communities, we provide thousands of households with the security and stability they need to get on in life.
The substantial investment we commit, year on year, to our existing homes, neighbourhoods and new build programmes, helps create a diverse housing supply, tailored to meet a range of household needs.
To successfully deliver all of this, directly and through our supply chain partners, we support the employment of thousands of people across the region, including our own 550 strong workforce of proud, professional and passionate people.
With such reach, influence and impact, we make a real and lasting contribution to community wealth, demonstrated through the way we employ, develop and support people, the way we invest our financial capacity, and prioritise economic, social and environmental benefits.
This all builds to cement Bernicia as an anchor institution, rooted in and committed to the North East region.
Bernicia is dynamic, with traditional values - we deliver what we say we will do in line with our values and in the ‘Bernicia Way’. In Housing Services we achieve this by maintaining a customer centric culture and delivering a great customer experience, which creates high levels of customer satisfaction.
We use digital technologies to transform service delivery models and deliver exceptional services, focused on the needs of tenants, customers and communities. We support the region by investing in homes and neighbourhoods, as well as, demonstrating organisational effectiveness and inclusivity.
Our edge is the talent, experience and knowledge of the individuals in our teams, we recognise the skills of each of our colleagues and work to our strengths. Our Housing teams are supported by authentic role models in our Heads of Service who lead with integrity at all times. Each of our service areas in Housing, including Retirement Living, work in collaboration to ensure that we are consistently delivering for our communities and stakeholders.
