Your new company
One of the largest Government Bodies managing trade, business growth and opportunities
Your new role
Zendesk Delivery Manager
What you'll need to succeed
My client is looking for a Delivery Manager to support the Zendesk requirements, triaging and designing a more efficient process to support Zendesk ticketing from the intranet as well as enabling pilots for this work to happen centrally with the newly set-up Live Services.
You will streamline the triaging process, hold stand-ups with the stakeholders involved and help to complete tickets and make fixes where possible.
Daily queries sit at around 20 new queries per day, while the overall backlog sits at around 60 queries - with the aim of bringing the backlog to 0 tickets and a steady improvement on the SLA for new tickets received.
This is a digital role that requires a digitally skilled t-shaped person. A T-shaped person is someone who has deep skills in one area plus shallower skills in others, and the ability to work collaboratively in those areas.
Responsibilities at a glance:
This is a hybrid requirement, 40% in the office.
What you'll get in return This is an exciting role for an experienced Delivery Manager with Zendesk experience, to support the client in a critical role which allows a streamlined Zendesk Delivery across the Intranet and wider estate in future
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
- Sabrina Muller
